Help and Support Channels

  • 1 hour ticket response time

  • A one hour Inquiry Solution Guarantee

  • Our tech assistance Department is working 24x7 to reply to all of your current service tickets. Every single ticket you post to us will be replied to within maximum one hour. If your case requires some help from an admin, we are going to send the ticket to the person on shift and will let you know that the problem is being resolved.

  • Top quality support service

  • Top–quality Technical Help Service

  • We’ll be on line for you 24/7 to give you help and client support as well as to aid you with any trouble that you could possibly have as you are maintaining your virtual server. We’re able to help you with all installed in advance apps, including your OS, server administration panel (depending on the VPS type) and the Online Control Panel designed solely by our developers.

  • Intuitive help center

  • An Educational Help Zone

  • A detailed and frequently updated article base is built into our in–house built Online Control Panel. It provides quick tips about how to perform all of the common website maintenance tasks. The Help area supplies in–depth how to tutorials and step by step video guides. You can gain access to the Help zone by hitting the Help or Video buttons in the upper right side of each Control Panel section.