Customer Support Channels

  • 1 hour ticket response time

  • A 1–Hour Ticket Response Time Guarantee

  • Each support request you submit to us will be responded to within maximum 1 hour. In case your support ticket or e–mail needs additional assistance from a server admin, we will without delay forward it and leave a note to notify you that your issue is being worked on. If you make use of the Managed Services package, all of the server management tasks included there will be completed at a time that suits you.

  • Top quality support service

  • An Exceptional Customer Support Service

  • We will be at your disposal 24x7 to answer any inquiries that you may have with regard to our Online Control Panel or any of the applications that we have pre–installed on your behalf on the dedicated hosting server. If you also need help with server administration tasks, you can take advantage of our Managed Services package, which includes data backup hard disk drive storage space, OS updates on a weekly basis, server monitoring and restarting services, as well as problem troubleshooting and software installation services

  • Intuitive help center

  • An Easy–to–Navigate Help Section

  • Our Online Control Panel was pre–installed for each dedicated web hosting plan. Among its functionalities is a very handy integrated knowledgebase that will guide you step by step on all the operations that you can carry out. Most of the how–to articles also video versions that demonstrate all the operations that you can carry out in a very illustrative way. You can find all the educational articles and the video tutorials in the upper right corner of each section of the Online Control Panel.