Although this isn't the keyaspect to identify a reliable cloud hosting company from a bad one and a reseller from a real provider, being able to call and speak with a live person is an indicator that you are not using the services of a one-person company and that you can reach someone whenever you're looking for assistance. The phone support for website hosting services may vary from basic to dedicated, so the problems which can be resolved with a phone call differ based on the particular provider. In most cases, these issues are simpler and feature billing or first level technical issues as more complex matters usually need a support ticket where both you and the system administrators can follow what is going on with a particular situation. However, the option to phone call your supplier will save you a lot of time and efforts for the multitude of small issues which will eventually appear at the time you manage your website hosting account.

Phone Support in Cloud Hosting

If you decide to buy one of our cloud hosting plans, you will be able to talk with our customer support team over the telephone for 14 hrs per day. We will assist you in choosing the most suitable plan for your sites as we believe that it's better to discuss such issues with a live person. In case you already have an account, we can help you with all sales/billing questions and general matters, even with some technical problems that do not involve a long time or escalation to an administrator because it is more convenient to open a support ticket for time-consuming matters so as to have the entire correspondence in a single place. We now have telephone numbers in the United States, Great Britain and Australia, so you can call the one you prefer and speak with our agents.

Phone Support in Semi-dedicated Servers

We provide live phone support 14 hrs per day as part of the support services for each semi-dedicated server package that we supply. Since some issues are more complex and time-consuming, you'll need to open a ticket if you come across such a problem, still for all the billing, general or small-scale tech issues you can always give us a call and we'll assist you immediately in order to save you the time you will have to spend on creating a support ticket. Even if you do not have an account yet, you'll be able to find out if you can host your internet sites on our high-tech cloud platform or you're able to get any other general info on our semi-dedicated services. We now have local numbers in the United States, Great Britain and Australia as well as a worldwide number, which means that you will be able to call the one that is nearer to where you are.