If you ever have any inquiries associated with the web hosting service in general or you experience a problem with your websites, you’ll have to get in touch with the hosting company’s help desk support team. It may not make a difference how soon they will respond if you have a generic enquiry, but a problem like a botched web app update, for example, may result in your site becoming broken or unreachable online. And the longer you have to wait for the support team to lend you a helping hand, the longer the site will be down. If you offer services or goods online, any outage will influence your site harmfully and you may lose current or prospective clients. Many hosting providers, predominantly resellers, handle emails and support tickets within twenty four hours, but in the online realm that’s far too long, as clients will scarcely ever revisit a site that’s not functioning correctly over lengthy intervals.

One-Hour Response Guarantee in Cloud Hosting

With a cloud hosting from our company, you can just forget about waiting for hours, or even all day, to obtain an answer to a ticket or an email. Regardless of when you contact us, we’ll help you out within only 1 hour with any pre-sales or technical queries you might have. As a matter of fact, our real reply time scarcely ever surpasses 20 to 30 minutes. As we are available 24/7, you will always obtain assistance in a well-timed manner and we know how essential that is in the digital age. Shortly after you contact us, we will answer your questions. If you chance upon any technical issue, we’ll take care of it instead of you, or we will supply you with all the necessary information in case there is something that you need to do on your end.

One-Hour Response Guarantee in Semi-dedicated Servers

Our tech support team representatives are available all the time and they’ll reply to any trouble ticket that you open through the hosting Control Panel within maximum sixty minutes. The ticket response time is guaranteed irrespective of whether you have a general enquiry related to your semi-dedicated server or you bump into some predicament and you will not have to wait even that long for most issues. Irrespective of what the nature of the issue is or what time of day or night it is, we’ll be there to lend you a helping hand, as we’re available 24-7 to attend to any general, billing or technical issue. If you contact us about anything that’s within our capacity, we will sort it out before we get back to you, which implies that you will not have to wait for hours or days while the problem perseveres. If there’s something that you need to do on your end, we’ll give you the needed information – what possible solutions to try out, what steps to take, etc.