When your hosting provider supplies live chat support, you can speak with a representative in real-time and find out useful info or get a problem resolved in a very timely manner. The key advantage of using chat rather than calling to consult with a live person is that you need just a computer with web access, so that you won't pay any fees if you're in a different state or country. In addition, it is a lot quicker to copy and paste details such as domain names, usernames or error messages i.e. details that are sometimes hard to share with the other side on the telephone. The real-time chat is also a considerably faster approach to contact your website hosting service provider's support team compared to using a ticketing system. Last, but not least, in the event that some trouble needs a little more time to be dealt with, you're able to do something else entirely while you wait for guidance on the live chat, so that you will not lose time - something that is impossible when you are on the telephone.

Live Chat Support in Cloud Hosting

Along with the telephone and ticket support, our company provides live chat support too. You are able to get in touch with us every day, including holidays and weekends, and we will give you more info about the cloud hosting plans that we provide in case you are not among our customers yet, or about common and billing questions when you already have an account. Though for strictly technical issues you will have to open a trouble ticket to our technical support team, because such issues will need additional time to be resolved, you may still contact us on the live chat for some technical info. For instance, we're able to help you set up an e-mail address in your e-mail client or troubleshoot a number of issues, saving you a long time. Even when our phone lines are already off for the day, you will be able to talk to a live person.

Live Chat Support in Semi-dedicated Servers

Thanks to the live chat support service that we supply with our semi-dedicated servers, you will be able to get the the right answers for any questions you may have or get a lot of issues resolved in no time. The service is online every single day, thus you will be able to speak to an agent even on holidays and weekends. In case you are unsure which package is better for your websites or if our leading-edge cloud hosting platform covers some system requirements, you may come on our live chat before you purchase anything. In case you are a current customer, you are able to obtain more info about billing issues, account settings along with various common tech troubles you may experience, for instance when you cannot set up an email account in a client on your computer system. Our live chat can save you plenty of time regardless where you are or when you contact us.