There are a number of ways to contact the hosting company whose services you’re using, but the one that you will invariably find regardless of which company you choose is a ticketing system. It’s the least complicated medium of communication for many reasons. In the event that no support team member is available at the moment and they’re all engaged, a phone call may not be responded to, but a ticket will invariably be received. Also, you can copy/paste large pieces of information without worrying about printing errors, and in case a given issue needs more time to be fixed or a number of responses must be exchanged, all the info will be in the very same place, so each party can always see the comments added by the other one. The downside of using tickets to touch base with your web hosting provider is that they are usually separate from the web hosting platform, which implies that if you have to supply info or to adhere to directions, you will need to use at least two different admin dashboards and this number can grow in case you wish to manage several domain names. On top of that, lots of web hosting companies reply to tickets after a couple of hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time whilst awaiting a response.

Integrated Ticketing System in Cloud Hosting

With a cloud hosting from our company, you won’t ever need to log out of your account. Our ticketing system is incorporated into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can seamlessly access any support ticket while you’re browsing through your files or fine-tuning different account settings. The ticketing system is being closely monitored 24-7-365 by our help desk support team and the ticket response time is no more than one hour, but it rarely takes more than twenty minutes to obtain help. In stark contrast with some other companies, we do not charge more for using the ticketing system, so you can contact us as often as you want and ask for info in regard to any technical or billing problem. Moreover, you can read a variety of educative articles, which will help you handle the most commonly confronted predicaments on your own.

Integrated Ticketing System in Semi-dedicated Servers

We think that it’s more efficient to manage everything in one single location, which is the reason why we’ve integrated a support ticket system into the custom Hepsia hosting Control Panel, which comes with each and every semi-dedicated server package. This will permit you to manage the correspondence with our help desk team together with your server, so you won’t have to memorize an additional username for a different system. You will be able to open a new ticket or to track down the status of an old one with no more than several clicks of the mouse whilst you’re browsing the content hosted in your account. Besides, you can go through older tickets using a smart search option or take a look at relevant FAQ articles, which include solutions to common complications. The built-in ticketing system is monitored 24x7x365 with the maximum response time being just one hour, so there’ll always be somebody to help you out.