The client support that you can receive from your cloud hosting company is really important, no matter if you have pre-sales questions and you are not a client yet, or you've got a technical trouble with an active account. Prompt and correct info regarding a question or an issue can save you lots of time and efforts, not mentioning that this is usually a proof that you are ordering from a genuine website hosting provider and not from some reseller. If you get a hosting account via a company that doesn't own its servers and it can't access them right away, it is very likely that you will wait for a couple of days so as to receive a response to any kind of question, therefore your sites may remain offline for quite some time. In comparison, a provider which offers various means of communication and has a tech support staff available at any time can assist you right away and help you limit or entirely avoid any downtime and possible losses.

24/7 Customer Support in Cloud Hosting

All of our cloud hosting plans include 24/7/365 pre-sales, customer and tech support, so regardless of whether you are inquiring for our website hosting solutions before you make an order or you are a current customer and you have a question or a difficulty, you can contact us at any time, which includes weekends and holidays. We have numerous channels to get in touch with us - several phone lines around the world for your convenience as well as live chat support for billing, pre-sales and basic questions; emails as well as support tickets for more technical matters or any troubles which require longer time to analyze and handle. In contrast to many other website hosting suppliers, our trouble tickets feature a guaranteed maximum response time of just one hour, thus no matter what the trouble is, it will be resolved in a timely manner and you won't waste days so as to have something fixed.

24/7 Customer Support in Semi-dedicated Servers

All of the semi-dedicated servers that we offer feature 24/7 customer and technical support, therefore no matter what issue you experience, you're able to get in touch with us and we'll give you a hand in a timely manner. The guaranteed answer time for every email message or trouble ticket that you open via your Hepsia website hosting Control Panel is only one hour; typically the reply time hardly ever is more than 20 min. In addition, we have phone support with several local numbers around the globe as well as a live chat, so you'll be able to contact us and find additional info about our solutions even if you don't have an account yet. We are able to assist you with any kind of question or a difficulty you may have - payment methods, plan specifications, e-mail configuration, web hosting account settings, etcetera. If you employ our services, you won't ever experience an issue where you need to wait for a day or two to get an issue solved like you may have to do with many other suppliers.

24/7 Customer Support in VPS Servers

When using our Linux VPS plans, you will not need to wait for more than one hour in order to get help for any kind of situation that you could experience with the server or the software that comes pre-installed with it. We guarantee this short answer time for all support tickets which you open via your billing Control Panel or email messages that you send to our technical support team. In addition, we have local phone numbers in a couple of countries around the globe as well as a live chat service where we will assist you with pre-sales, billing and basic questions. Customer and technical support is available 24/7/365 via the various methods of communication, so no matter what your question or problem is, there will always be someone to help you quickly. When you need help with third-party software, that you cannot install or which gives you troubles, you will be able to benefit from the Managed Services upgrade package that we offer for all our VPS plans.

24/7 Customer Support in Dedicated Servers

All the dedicated server packages that we offer come with 24/7 support through different means of communication and with a one-hour maximum reply time warranty. In case you want to learn more about the plans or you have some general or billing questions, you will be able to phone one of the local numbers we have worldwide or you can use our live chat support and talk to a live agent. For entirely tech problems which require some help from a tech support person or an administrator, you are able to open a support ticket from your billing Control Panel or you could send an e-mail message, since all of these channels are more appropriate to monitor a given issue. The reply time for them rarely is more than 30 minutes, so you can forget about waiting for an entire day so as to receive support. The support service is available for any server-related issues, including the pre-installed software. In the event that you'd like to receive help with third-party applications, you may consider ordering the Managed Services upgrade that we provide for all of the packages.