A lot of individuals who start using their 1st web hosting account, or change companies, typically have questions concerning how given things are carried out or stumble upon problems when setting up various things like e-mails, site settings, and so on. For this reason, a lot of companies have prepared documentation with frequently asked questions and problems in order to help their clients receive info swiftly and seamlessly. Consequently, the help desk staff can focus on actual issues that particular customers may be encountering, as the solution for the minor things will already be available on the World Wide Web and clients will be able to solve them without contacting the customer support staff. Having in-depth documentation is vital, especially for new customers with no practical experience whatsoever, because the hosting service involves an enormous amount of functions and lots of people can become puzzled about what action to take. A good knowledge base can both help you perform the procedures that you want and find out how the hosting service works as a whole.

Extensive Online Documentation in Cloud Hosting

If you’ve bought your very first cloud hosting package through our company or have moved your site over to us, you’ll get used to our services and our in-house built Hepsia Control Panel in a jiffy due to the fact that we have compiled an elaborate web-based knowledge base where you can find all the information that you’ll ever need – both general info with regard to the service as a whole and more specific info about the separate features that you can use and the difficulties that you may come across. The articles are available in two locations. The complete article archive can be accessed through the Help section of the Control Panel. You can find relevant articles about the different features in each Control Panel section as well. You can learn how to do pretty much everything, from creating an .htaccess config file to administering a mailing list, and all the articles include exhaustive guidelines, so you’ll never get puzzled on account of an unclear text. Needless to say, if you confront a more specific obstacle and you can’t find a solution in our knowledge base, you can get in touch with our customer service staff 24x7.

Extensive Online Documentation in Semi-dedicated Servers

The Help section of the Hepsia hosting Control Panel, which is included in our semi-dedicated servers, will allow you to access the extensive online help documentation that we’ve prepared for you. The articles themselves include general information about our hosting services, informative manuals about the various features that you can access, as well as troubleshooting guidelines that can help you recover common issues that you might chance upon. The topics that we have covered include just about everything, from uncomplicated things such as how to host a new domain name in the account, to more elaborate ones such as which SSH commands are permitted on the servers. Relevant articles about the features of a certain section of the Control Panel will always be available on the right side of the page that you’re on, whilst the full article list can be accessed through the all-inclusive Help section.